As fraud threats continue their evolution, threats faced by call centers, particularly within the financial sector, are seeing a significant shift. A recent TransUnion report unveiled that 60% of financial industry respondents now identify call centers as the initial point for most account takeover incidents, a notable increase from 24% in 2021. In contrast, fraud attacks originating from web and mobile channels, which previously stood at 32% each in 2021, have decreased to 10% each in 2022. This transition underscores the need for advanced security measures to safeguard customer interactions and prevent unauthorized account access.
Tag: Call Center Customer Authentication,Call Center Fraud
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How to Prevent Call Center Fraud: Beyond KBA Methods